OUR POLICIES
Processing Time:
Please allow 2-4 business days for order processing. Once your order is processed, shipping typically takes 4-10 business days. However, please note that during holidays, there may be delays in shipping.
Refund Policy:
All sales are final, and no refunds will be permitted. We strive to provide accurate product descriptions and ensure the quality of our items. If you have any concerns or issues with your order, please contact our customer support team, and we will do our best to address them.
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We do not assume responsibility for lost, stolen, or damaged shipments. Claims should be directed to the shipping carrier. If your USPS tracking indicates delivery, yet you haven't received your package, contact USPS at (800) 275-8777 to file a claim.
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Orders surpassing $100 necessitate a signature upon delivery. Please ensure availability to sign for the package on the delivery day and keep track of the provided tracking number.
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In case of an order return due to an insufficient address, a reshipment fee will be invoiced.
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During sales, there might be a minor delay in order processing.
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Fraud Suspect Activity: Orders flagged as high-risk or displaying details mismatch may lead our team to verify your order. You'll have a 48-hour window to provide verification; otherwise, the order will be automatically canceled and reported as fraud.
Thank you for choosing Forever613 for your hair care needs.
CUSTOMER SERVICE
Contact our customer service at forever613collection@gmail.com:
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Service Hours: 9 am to 5:30 pm
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Our team typically replies to emails within 24 hours on business days.
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Please note that Sundays are our off days, and responses may be slow or nonexistent. We are also closed on all major holidays.
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For prompt assistance, include your order number and the date of your order when contacting us.
Thank you for choosing Forever613Collection
CONTACT INFO